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A co-managed, hands-on observability solution delivered by RapDev’s expert Datadog engineers, Managed Datadog allows you to maintain control of your Datadog account and licensing while a dedicated RapDev team owns the ongoing management of your Datadog environment.
No matter the industry, organizations experience common business and technical challenges when it comes to managing their observability platforms, namely in relation to cost, hygiene, security, and scale.
No matter the industry, organizations experience common business and technical challenges when it comes to managing their observability platforms, namely in relation to cost, hygiene, security, and scale.
Leverage RapDev’s Datadog engineering expertise to manage and scale your environment, and get the most out of your observability investment.
Leverage RapDev’s Datadog engineering expertise to manage and scale your environment, and get the most out of your observability investment.
We monitor your usage patterns of your custom metrics, APM, and log usage, and general costs to see when there are anomalous spikes or new patterns that are not expected, and we will handle remediation actions with your approval.
We monitor the health and status of all your monitors and dashboards to determine staleness and muted/no notification misconfigurations, and we work with you to ensure that your tag standards are being followed and updated as new use cases arise.
We audit your Agent versions, identify which versions have security vulnerabilities, and update them for you. Through organic usage we monitor App keys with no scope and API keys associated with users no longer with the company; documenting these and removing them if necessary.
We dedicate time to weekly office hours with your engineering teams and a monthly review with stakeholders to discuss your usage patterns, review open requests, and answer questions. We also offer a set number of monitor, dashboard, and log pipeline creation requests available that you can leverage our team for.
Prepare:We work with you to define your business requirements and scope your environment.
Launch:RapDev is onboarded to your Datadog environment and we deploy our suite of monitors, dashboards, and reporting integrations, which allow both us and you to have deeper visibility into your Datadog environment via our executive dashboard. We also define the baseline state of the environment and provide benchmarks against the baseline moving forward.
Operate:We work day-to-day in your Datadog environment, proactively actioning on findings from our reporting integration and resolving alerts from our set of usage monitors and dashboards, and work on custom requests from you and your teams.
Leverage AI to enable automated remediation workflows for critical issues and incidents. By using ACC to send output data to the ServiceNow instance via the MID Server and store events and metrics in the relevant database, organizations can reduce their MeanTime to Recovery (MTTR) by:
ChatOps integrates incident management into communication platforms like Slack, MS Teams, and ServiceNow Operator Workspace, allowing for seamless handling of critical issues.
RapDev’s engineers specialize in automation to improve the developer experience. Embedding incident management within chat platforms through dynamic notifications enables real-time troubleshooting, continuous updates and easy internal communications during outages or MIM.
Leverage GenAI with Modern ServiceOps to enhance incident management and troubleshooting.
Managed Datadog guarantees an extensive list of SLAs to ensure you’re getting the most out of your Datadog environment and adhering to best practices.
Ready to maximize your Datadog experience?
Connect with our engineers.
Ready to maximize your Datadog experience?
Connect with our engineers.
