We have all been there. You work for three months building a new implementation in ServiceNow, and then the time comes for documentation. What new functionality did you build? What updates did you make to the system? Where can I find these updates? Yes, they are all listed in your Update Sets; however, it’s not very organized and listed under a single pane of glass…until now.
RapDev has built a simple tool to easily organize and print all your updates on a portal page to copy and paste into your documentation. Our widget takes all the updates listed for a single or multiple update sets and organizes them by Type (i.e., Business Rules, Script Includes, UI Actions, Client Scripts, etc..). In addition, there is an attempt to build a hyperlink to the update where applicable so users can navigate to these updates from within the documentation.
When printing for multiple Update Sets, you can choose to consolidate all updates into a single list or show an organized list of updates within each selected Update Set while also printing out the Name and Description of each Update Set.
Currently, we are only printing out Updates where the Action is ‘INSERT_OR_UPDATE’ and ignoring ‘DELETE’ updates. New features will be released as we progress, and we plan to submit recent blog posts per significant release to keep you updated with the latest features.
Example of Updates Per Update Set List
Example of Consolidated List
Load our Update Set into your instance
Print Update Sets from the List view
Print Update Sets from the form view
Please feel free to use this code as a starting point and customize the functionality as you see fit. If you would like to see a specific enhancement, please get in touch with us at firstname.lastname@example.org.
Penn State Alumnus with experience in ServiceNow implementations and integrations. Improving processes with automation while seeking out the next global adventure. WE ARE!