In today's fast-paced environment, companies are looking for ways to reduce manual efforts and increase productivity. Robotic Process Automation (RPA) is becoming a transformative technology in this space. Combined with ServiceNow, RPA takes automation to a new level, enabling companies to accelerate workflows, minimize errors, and free up valuable human resources for higher-value tasks.

In this blog post, we’ll dive into the features of RPA, benefits, and outline steps to get started.

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Key Features of RPA in ServiceNow

• Seamless integration with Now Platform
• RPA bots are integrated into ServiceNow workflows, enabling end-to-end automation within a single platform.
• Bots can interact with ServiceNow applications like ITSM, ITOM, and HR Service Delivery, reducing manual intervention.

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Attended and Unattended Automation

• Attended Bots: Operate alongside users to assist with real-time tasks.
• Unattended Bots: Work independently to execute processes without human involvement, running in the background or on schedules.
• Cross-Platform Compatibility: Bots can interact with web, desktop, and legacy applications, making RPA a versatile tool for bridging technological gaps.

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Low-Code/No-Code Development

Provides intuitive tools for designing and deploying bots, suitable for non-technical users. Drag-and-drop builders and reusable workflows simplify automation development.

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Steps to Implement RPA in ServiceNow

1. Identify the tasks to automate: find the repetitive tasks that take up a lot of time and follow clear rules,
2. Define your goals: decide what you want to achieve (e.g. save time, reduce errors, or improve speed).
3. Choose the right RPA Tool: pick a tool that fits your needs (like UiPath, Automation Anywhere, or ServiceNow RPA Hub).
4. Map the process: write down or draw the steps of the task so you know exactly what the bot should do.
5. Create, Test, and the Launch the Bot:
   • Use the RPA tool's drag-and-drop features to build your bot. No coding is usually needed! 
   • Run the bot in a test environment to make sure it works correctly and fix any issues
   • Deploy the bot to do the work in your live environment
6. Monitor and improve: Keep an eye on the bot, measure its performance, and update it as needed

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How to activate RPA Hub

Plugin: RPA HUB (sn_rpa_fdn)

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Once you have installed the plugin, you can proceed to download RPA Desktop Design Studio and choose between attended or unattended robot based on your requirements using the Download module.

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You can also follow the guided setup which has the step-by-step instructions on how to proceed further after installing the plugin.

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Conclusion

RPA within ServiceNow has the potential to transform how organizations handle routine tasks, maximizing efficiency, and enhancing the overall user experience. By automating manual processes, businesses can empower employees to focus on high-value tasks, reduce errors, and elevate customer service standards. 

Interested to learn more? Reach out to chat@rapdev.io.