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Datadog
Datadog Offering

Accelerated Enterprise Implementations

As the leading monitoring and observability platform, Datadog offers seamless integrations across the entire DevOps toolchain. Enterprises looking to quickly and efficiently roll this powerful platform out across their infrastructure need look no further than RapDev.

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You need Datadog’s tech stack visibility, yesterday

The Problem

Today’s enterprise infrastructure is rapidly changing and ephemeral. Most organizations find it difficult to get the complete tech stack visibility they need.

Datadog is arguably the most powerful solution to solve this problem. However, implementing it across a large enterprise can be a hefty undertaking.

Today’s enterprise infrastructure is rapidly changing and ephemeral. Most organizations find it difficult to get the complete tech stack visibility they need.

Datadog is arguably the most powerful solution to solve this problem. However, implementing it across a large enterprise can be a hefty undertaking.

The Solution

As a trusted Gold Datadog partner, our engineering team is experienced in quickly and efficiently rolling out business-critical monitoring, regardless of the tech stack size or complexity.

Our data-driven approach ensures organizations get the most out of their Datadog deployments as quickly as possible. Imagine faster time to value and less implementation-induced frustration for your DevOps teams! RapDev is here to make that a reality.

As a trusted Gold Datadog partner, our engineering team is experienced in quickly and efficiently rolling out business-critical monitoring, regardless of the tech stack size or complexity.

Our data-driven approach ensures organizations get the most out of their Datadog deployments as quickly as possible. Imagine faster time to value and less implementation-induced frustration for your DevOps teams! RapDev is here to make that a reality.

How it works

Efficiently rollout business-critical monitoring for your enterprise

STEP 1

Collect data about your infrastructure

Our first step is to gain a complete overview of your existing infrastructure by collecting data. We’ll use cloud integrations to register inventory and agents deployed to non-cloud environments. During the two-week collection process, we’ll also use our proprietary Scoobie tool to harvest metadata. Once we’ve used our data aggregation methods to uncover your infrastructure, we’ll have the information we need to efficiently plan your Datadog rollout.

Accelerated Enterprise Implementations
STEP 2

Data-directed prioritization  

The data our team collects is used to prioritize your Datadog rollout in a way that maximizes ROI and provides immediate visibility when and where your team needs it most. We’ll recommend integrations to deploy and help you choose the right log files to monitor based on their potential impact to your organization’s goals. Using a custom tagging strategy and deployment automation tools, we can also help close any gaps in an existing Datadog rollout.

Accelerated Enterprise Implementations
STEP 3

Develop automated deployment scripts

RapDev’s engineering team is experienced with the most popular configuration management tools — including Ansible, AWS Systems Manager, and Puppet — so we can write Infrastructure as Code (IaC) scripts for your top five integrations and log files. These scripts will automatically detect and deploy Datadog agents on application servers, databases, and other hardware so that you can begin collecting data from all of your infrastructure components.

Accelerated Enterprise Implementations
STEP 4

Build custom dashboards and monitors

After Datadog is deployed, we’ll build custom dashboards and monitoring for your top five integrations and log files. Our team can help configure these monitoring tools with the variables and attributes that best represent the health of your infrastructure, enabling you to see the metrics most critical to your business at a glance.

Accelerated Enterprise Implementations
STEP 5

Report implementation progress in real time

Along with ongoing Slack communication, our engineering team uses weekly calls to review our progress deploying your agents, integrations, logs, and more. We can also set up our Datadog Reporter integration to provide infrastructure reports directly to your teams’ email inboxes.

Most importantly, we’ll give your DevOps teams the knowledge they need to take control of your enterprise’s Datadog deployment after implementation.

Accelerated Enterprise Implementations
Major Incident Management

Ensure uninterrupted uptimes with self-healing workflows

Leverage AI to enable automated remediation workflows for critical issues and incidents. By using ACC to send output data to the ServiceNow instance via the MID Server and store events and metrics in the relevant database, organizations can reduce their MeanTime to Recovery (MTTR) by:

  • Auto-remediating alerts within minutes of their generation
  • Preventing over-allocation of resources by setting defined limits and thresholds
  • Minimizing human intervention and toil by automating the alert remediation process
Accelerated Enterprise Implementations
ChatOps

Streamline incident management with ChatOps

ChatOps integrates incident management into communication platforms like Slack, MS Teams, and ServiceNow Operator Workspace, allowing for seamless handling of critical issues. 

RapDev’s engineers specialize in automation to improve the developer experience. Embedding incident management within chat platforms through dynamic notifications enables real-time troubleshooting, continuous updates and easy internal communications during outages or MIM.

Accelerated Enterprise Implementations
Gen AI

Bridge critical operational gaps with GenAI

Leverage GenAI with Modern ServiceOps to enhance incident management and troubleshooting.

  • Build Private GPT Instance: Develop and deploy a private GPT instance tailored to your organization's needs.
  • Automate Root Cause Analysis: Incorporate GenAI within your existing Major Incident Management (MIM) process to automate root cause determination and analysis, improving the speed and accuracy of identifying issues.
  • Instant Incident Summaries: Utilize GenAI to instantly generate summarized details of incoming incidents.
  • Automated Responses: Send responses from GenAI to the ChatOps engine, including incident summaries and tailored troubleshooting ideas for specific outages.
Accelerated Enterprise Implementations
Service Level Agreement

Guaranteed SLAs

Managed Datadog guarantees an extensive list of SLAs to ensure you’re getting the most out of your Datadog environment and adhering to best practices.

.
KPI
Definition
SLA
navy blue arrow pointing right
Cost
.
Usage Tracker Report
Weekly report delivery to customer
1 report/ week
.
Cost Runaway
>10% increase over 8hr period
>10%
.
APM Indexed Spans
>10% increase in 8hr period
>10%
.
Custom Metric Alloted Usage
Action on >90% Custom Metric Alloted usage
<90%
.
Custom Metric On-Demand Usage
Action on On-Demand Custom Metric
<0%
.
Custom Metric MoM growth
Sustained MoM growth
<10%
.
Unused Custom Metric
Identify top 100 unused metric by cost & by indexed count
Top 100
.
Log Index Spike
>10% log index spike within a 24hr period
<10%
.
Log Index MoM Increase
>10% log index MoM growth
<10%
.
Billing Tagging
Billing associated to a team or app
95%
navy blue arrow pointing right
Hygiene
.
Platform Governance Report
Weekly report delivery
1 report/ week
.
Agent Update
Agents updated to latest version
2 updates/ year
.
Stale Dashboard
Stale Dashboard (180 days since last view) review & removal
100%
.
Monitors Muted
95% muted monitors review & remediate
95%
.
Monitors w. No Notification
95% no notification monitors review & remediate
95%
.
Monitors Not Fired
95% monitors not fired review & remediate
95%
navy blue arrow pointing right
Security
.
Public Dashboard
Review Public Dashboard & remove on approval
100%
.
Unscoped App Key
Review & action on all unscoped App keys 
100%
.
Stale API Key
Review & action on all unscoped API keys
100%
navy blue arrow pointing right
Scale
.
Monthly Usage Review
Platform usage review
1 meeting/ month
.
Chat & Support
Chat & Customer Support Portal Access
4 hour response time
.
Dashboard Creation
Up to 5 dashboards/ month w. 10 widgets
5 dashboards /month
.
Monitor Creation
Up to 10 monitors/ month w. 2 metrics
10 monitors/ month
.
Office Hours
2 hours
2 hours/ week
.
Tag Strategy Adherence
Tags adhere to Tagging Standard
90%
.
Log Pipeline Creation
Create up to 2 log pipeline/ month w. up to 10 processors
2 pipelines/ month

Let’s Get Started

Ready to deploy Datadog enterprise rollout?
Connect with our engineers.

Let’s Get Started

Ready to deploy Datadog enterprise rollout?
Connect with our engineers.

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