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RapDev’s Modern ServiceOps leverages automation and AI to proactively monitor critical services and their dependencies, detect anomalies, proactively alert, and assist with incident resolution. Empower your teams with real-time enterprise visibility, an accurate and up-to-date CMDB, and intelligent remediation.
Monitoring and maintaining hybrid environments can be tough. Engineering teams often struggle to get clear insights and effectively manage critical infrastructure, applications and, services.
Monitoring and maintaining hybrid environments can be tough. Engineering teams often struggle to get clear insights and effectively manage critical infrastructure, applications and, services.
Modern ServiceOps connects critical components of their environments by aligning and automating workflows across ServiceNow and other connected tools, allowing you to enable self-healing and assisted incident management to reduce MTTR and SLO breaches using AIOps, HLA, and real-time troubleshooting flows.
Modern ServiceOps connects critical components of their environments by aligning and automating workflows across ServiceNow and other connected tools, allowing you to enable self-healing and assisted incident management to reduce MTTR and SLO breaches using AIOps, HLA, and real-time troubleshooting flows.
Leverage RapDev’s extensive experience with the DevOps module to incorporate automated workflows and intelligent change tracking within ServiceNow, facilitating faster approvals with ChatOps and seamless change implementations.
By automating impact assessments and approvals, your developers and managers can streamline the process, reduce manual errors, and speed up deployment cycles.
RapDev’s event-based Discovery enables continuous monitoring and updating of your IT environment, covering on-premises, cloud, virtualized, and serverless assets.
With a progressive Discovery implementation, organizations can ensure immediate access to newly discovered Configuration Items (CIs) and accurate service maps, enhancing your operational visibility and responsiveness. The module also creates alerts or incidents based on defined rules and thresholds, which in turn triggers automated workflows to resolve incidents and minimize downtime.
RapDev's patented CSDM as Code solution simplifies the microservices and application services registration process by allowing developers to interact directly with ServiceNow through Git commits in their native developer tools.
CSDM as Code leverages proprietary code-driven templates for automating the registration of microservices and application services. By integrating with CSDM as Code, you can streamline the creation and updating of service maps, ensuring that your configuration data is always up-to-date and in compliance with the CSDM 4.0 and tailored to your maturity level.
RapDev’s approach to Tag-Based Service Mapping provides a more effective way to map and visualize critical services and dependencies using metadata tags.
Explore customized tag-based strategies to automatically generate and update service maps within ServiceNow. By integrating these tags, you can ensure that service maps accurately reflect real-time changes, providing clear insights into service dependencies and interactions.
Leverage RapDev’s in-depth SRE capabilities to enable proactive monitoring of your environments by analyzing system health logs to identify and address potential issues before they impact services.
Build a modern observability framework and integrate Cloud Observability, ACC and other tools with AIOps to analyze health logs and detect anomalies and generate actionable insights that allow for preemptive issue resolution.
Leverage AI to enable automated remediation workflows for critical issues and incidents. By using ACC to send output data to the ServiceNow instance via the MID Server and store events and metrics in the relevant database, organizations can reduce their MeanTime to Recovery (MTTR) by:
ChatOps integrates incident management into communication platforms like Slack, MS Teams, and ServiceNow Operator Workspace, allowing for seamless handling of critical issues.
RapDev’s engineers specialize in automation to improve the developer experience. Embedding incident management within chat platforms through dynamic notifications enables real-time troubleshooting, continuous updates and easy internal communications during outages or MIM.
Leverage GenAI with Modern ServiceOps to enhance incident management and troubleshooting.
Managed Datadog guarantees an extensive list of SLAs to ensure you’re getting the most out of your Datadog environment and adhering to best practices.
Ready to see Modern ServiceOps in action?
Connect with our engineers for a demo today.
Ready to see Modern ServiceOps in action?
Connect with our engineers for a demo today.
