ServiceNow Expertise

ITSM

Accelerate engineering workflows and modern service delivery

Lean into DevOps

Lean into DevOps

Traditional change processes slow down modern delivery pipelines. RapDev helps teams integrate DevOps workflows with ServiceNow so deployments move faster while governance and visibility remain intact.

Automated Approvals

RapDev helps teams replace manual change approvals with policy-driven automation inside ServiceNow. Approval logic can be tied to deployment risk, environment type, or pipeline signals so low-risk changes move forward automatically while higher-risk deployments still follow governance controls.

Improved Time-to-Market

Faster approvals and integrated deployment workflows allow engineering teams to release updates more frequently without sacrificing operational control. By aligning change management with modern delivery pipelines, organizations can ship features faster and respond to market demands with greater agility.

CI/CD Integration

RapDev integrates CI/CD pipelines directly with ServiceNow so release activity is automatically tracked and normalized. Deployment data flows into the platform for consistent reporting, change visibility, and operational insight across the full delivery pipeline.

Integration Hub

Integration Hub allows teams to connect ServiceNow with the tools that power modern engineering environments. RapDev builds custom integrations and automation flows that eliminate manual work and keep operational data synchronized across systems.

Custom Flow Templates & Integration Spokes

Design and implement custom flow templates and integration spokes tailored specifically for your business needs. By streamlining the process of integrating various tools and systems, you can seamlessly connect siloed data sources, creating a unified flow that enhances overall workflow efficiency.

Automated Workflows

With RapDev's expertise in automation, we help drive smart workflows that eliminate the need for manual intervention. From automating repetitive tasks to orchestrating complex processes, you can reduce human error, improve consistency, and expedite your workflows.

Data Synchronization Across Instances

By leveraging the Integration Hub’s capabilities, RapDev ensures seamless, bidirectional data exchange, enabling teams to work with up-to-date information at all times.

ChatOps

ChatOps

ChatOps brings ServiceNow workflows directly into the collaboration tools your teams already use. RapDev connects platforms like Slack and Microsoft Teams with ServiceNow so incidents, changes, and operational tasks can be surfaced and acted on in real time.

Manual Processes & Communication Silos

  • Remove manual processes and silos and automate communication to reduce delays.
  • Leverage custom-built ChatOps bots to streamline collaboration on daily and mission-critical processes.

Integration with Chat Tools

  • Integrate chat platforms like Slack and MS Teams with ServiceNow for streamlined communication.
  • Real-time notifications enable faster incident updates and task management within chat.

Automation & Collaboration

  • Automate change approvals and incident management within chat interfaces for faster responses.
  • Teams collaborate seamlessly, reducing resolution times and improving overall efficiency.

Fast-track time to value and release software faster and more securely

4.7

+

CSAT Score

136

+

Product Certifications

113

+

Accreditations

"RapDev is the Gold Standard for partners. It’s refreshing to work with people who know more than us and we can learn from. It's been a joy to work with them."

Matthew Gross | Manager - Enterprise Tools at Rite Aid

Success Story

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