ServiceNow Expertise
Modern infrastructure generates thousands of alerts across monitoring tools, cloud platforms, and containerized environments. Our engineers implement ServiceNow Event Management to correlate these signals into meaningful incidents.
We configure ServiceNow to automatically correlate related alerts across infrastructure, applications, and microservices.
Our engineers tune event ingestion and correlation to support dynamic, cloud-native environments. Containers, autoscaling infrastructure, and short-lived workloads generate high event volumes. RapDev’s team structures event pipelines so these signals remain visible and actionable as environments scale and change.
RapDev’s engineers integrate monitoring signals directly into ServiceNow so teams gain a unified operational view. Events, alerts, and incidents are mapped to infrastructure and services, giving operations teams the context they need to understand impact and resolve issues quickly.
RapDev’s engineers implement ServiceNow AIOps to analyze operational signals, detect anomalies, and automate response workflows. With machine learning applied to ITOM data, teams gain earlier insight into issues while reducing alert noise.
Our engineers connect AIOps with Event Management, CMDB, and other ITOM capabilities. Operational signals are centralized and analyzed in context, giving teams clearer insights into infrastructure and service health.
RapDev’s experts design AIOps workflows that automatically handle repetitive alerts and remediation tasks. Teams spend less time triaging noise and more time improving system performance and reliability.
Modern ServiceOps connects monitoring data, ServiceNow workflows, and AI capabilities into a single operational layer. RapDev helps organizations implement architectures that ingest signals from monitoring platforms, apply AI with Now Assist, and trigger automated remediation workflows across infrastructure and applications.
Operational signals often live across monitoring platforms, cloud services, and infrastructure tools. RapDev integrates these signals with ServiceNow so events, alerts, and incidents can be correlated and analyzed in context.
Now Assist brings AI-driven intelligence into operational workflows. RapDev enables AI models to analyze alerts, summarize incidents, and guide remediation directly inside ServiceNow.
RapDev engineers workflows that move teams from detection to remediation without manual coordination. Observability signals trigger automated ServiceNow workflows that diagnose issues and execute remediation actions.
Your CMDB is only as good as the data it holds. Our engineers clean and restructure CMDB data so it becomes a reliable operational layer for ServiceNow.
We structure CMDB data so teams have a clear, reliable view of infrastructure, applications, and service relationships.
Well-structured configuration data reveals how infrastructure supports services and workloads. Our team helps organizations turn CMDB insights into better operational decisions.
RapDev’s team of engineers helps organizations use ServiceNow to support site reliability practices across operations and development. By connecting service health, change automation, and operational workflows, teams can deploy faster while maintaining system stability.
RapDev’s experts help teams monitor service health across distributed environments. By mapping services and dependencies in ServiceNow, teams gain the visibility needed to detect issues early and maintain reliability.
Monitor service-level objectives and error budgets in one place to ensure performance standards are met.
Our engineers implement workflows that automate change requests and approval policies in ServiceNow. Teams can move deployments forward quickly while maintaining operational control.
Cloud spend grows fast when usage and ownership are unclear. RapDev’s engineers implement ServiceNow Cloud Cost Management to bring visibility, governance, and control to cloud usage across your environment.
RapDev’s team of engineers brings cloud operations into the Now Platform. Requests, approvals, and operational tasks are automated so teams can manage cloud usage while maintaining governance and compliance.
Our experts configure dashboards and reporting that surface cloud spend, usage patterns, and asset trends. Teams gain the insights needed to optimize resources and guide infrastructure decisions.
4.7
+
CSAT Score
136
+
Product Certifications
113
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Accreditations
"RapDev is the Gold Standard for partners. It’s refreshing to work with people who know more than us and we can learn from. It's been a joy to work with them."
We go further and faster when we collaborate. Geek out with our team of engineers on our learnings, insights, and best practices.
