APM provides a data-driven framework to inventory, assess, and rationalize your organization’s business applications. By aligning applications with business capabilities, APM uncovers redundancies, illuminates risk, and identifies opportunities to modernize.

What you get:

• A single source of truth for your application landscape
• Custom scoring frameworks to assess technical health, business value, and risk
• Application rationalization to reduce redundancy and increase ROI
• Strategic alignment of applications to business capabilities
• Dashboards and reports to support evidence-based decisions

TPM empowers organizations to manage the lifecycle of hardware and software technologies tied to business applications. It helps you proactively identify unsupported, obsolete, or non-compliant technologies that introduce unnecessary risk and technical debt.

Key capabilities:

• Lifecycle risk visibility through vendor support data
• Technical debt detection via alignment with the Technology Reference Model (TRM)
• Risk scoring rolled up from infrastructure to business apps
• Integration with ITOM, CMDB, ITAM, and EA Workspace
• A clear path to decommission outdated and non-standard technology

Business Capability Management lets you model and evaluate the core capabilities that drive your organization. By aligning technology and applications to these capabilities, you gain insight into performance, gaps, and opportunities for improvement.

What you can do:

• Create multi-level business capability maps
• Align capabilities to apps, processes, and people
• Score capabilities using People, Process, and Technology indicators
• Identify gaps in support and opportunities for strategic investment
• Visualize relationships in an interactive Capability Map

TCO in ServiceNow gives you visibility into the full financial impact of your applications. By integrating financial and operational data, TCO insights help you make smarter decisions about retiring, replacing, or investing in technology.

TCO highlights:

• Cost modeling using GL-aligned buckets (Labor, Software, Hardware, Services, etc.)
• Application-specific cost metrics, including dashboards and trends
• Insights into cost outliers and investment efficiency
• Support for chargeback models and value realization