ServiceNow Expertise
Employee lifecycle processes often require coordination across multiple systems and teams. RapDev builds ServiceNow workflows that automate onboarding and offboarding tasks so access, devices, and approvals are provisioned or reclaimed automatically.
Implemented workflows in ServiceNow that automated identity creation, access provisioning, laptop requests, and workspace setup across departments, all triggered from a single HR event. When employees exited, access and assets are automatically reclaimed based on role, location, and regulatory needs, - closing compliance gaps and saving dozens of hours monthly.
Common service failures often require simple remediation but still consume valuable engineering time. RapDev designs automated restart workflows that allow teams to validate and recover services quickly while maintaining operational guardrails.
RapDev created ChatOps-powered restart workflows that allowed approved users to securely trigger service restarts from Slack and Teams, with pre-checks and logs baked in. Instead of waiting on escalations or navigating outdated wikis, teams validate and resolve issues in real time.
Provisioning cloud environments manually often leads to inconsistent infrastructure and governance gaps. RapDev builds automated landing zones that standardize how environments are created across cloud platforms while enforcing security, networking, and cost policies from day one.
RapDev built automated Landing Zone blueprints that ensured every new environment followsed security, tagging, network, and cost-control policies from day one. This eliminatesd the sprawl of inconsistent cloud setups, reducesd manual approval overhead, and providesd real-time reporting across all accounts.
Many operational incidents follow predictable patterns that can be resolved automatically. RapDev engineers self-healing workflows that respond to monitoring signals and remediate common failures before they escalate into incidents.
RapDev engineered self-healing workflows triggered by monitoring and observability tools (like Datadog) that auto-remediates disk space issues, restarts stuck services, and fixes broken dependencies. The result: fewer tickets, faster resolution, increased efficiency, and happier ops teams.
4.7
+
CSAT Score
136
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Product Certifications
113
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Accreditations
"RapDev is the Gold Standard for partners. It’s refreshing to work with people who know more than us and we can learn from. It's been a joy to work with them."
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