ITOM Visibility

Get visibility into your infrastructure and services

Discover Your Entire Infrastructure

A healthy and up-to-date CMDB is the foundation for efficient IT operations. RapDev helps you stay ahead by automating asset detection across your entire environment.

Automate Asset & Service Detection

Quickly identify computers, servers, routers, and the application running on them – whether in the cloud or on-prem — with minimal manual effort.

Power Visibility with ServiceNow Discovery

Leverage RapDev’s expertise to deploy ServiceNow Discovery and build a complete, accurate view of your infrastructure across hybrid environments.

Download PDF Read Case Study

Discover Your Entire Infrastructure

A healthy and up-to-date CMDB is the foundation for efficient IT operations. RapDev helps you stay ahead by automating asset detection across your entire environment.

Automate Asset & Service Detection

Quickly identify computers, servers, routers, and the application running on them – whether in the cloud or on-prem — with minimal manual effort.

Power Visibility with ServiceNow Discovery

Leverage RapDev’s expertise to deploy ServiceNow Discovery and build a complete, accurate view of your infrastructure across hybrid environments.

Download PDF Read Case Study

Discover Your Entire Infrastructure

A healthy and up-to-date CMDB is the foundation for efficient IT operations. RapDev helps you stay ahead by automating asset detection across your entire environment.

Automate Asset & Service Detection

Quickly identify computers, servers, routers, and the application running on them – whether in the cloud or on-prem — with minimal manual effort.

Power Visibility with ServiceNow Discovery

Leverage RapDev’s expertise to deploy ServiceNow Discovery and build a complete, accurate view of your infrastructure across hybrid environments.

Download PDF Read Case Study

Unified Service Visibility

Establish a complete view of your infrastructure and application landscape:

Map services across hybrid, cloud-native, and ephemeral environments
Visualize how components interact across layers
Eliminate visibility gaps in dynamic systems
Enable faster diagnostics and smarter automation

Critical Dependency Mapping

Understand what’s connected—and what’s at risk:

Surface hidden dependencies between services and devices
Assess the impact radius of outages and changes
Support compliance and governance efforts with detailed maps
Align infrastructure visibility with business services

Scalable Tag-Based Approach

Designed for modern, fast-moving environments:

Use custom tags to drive dynamic service maps
Adapt easily to changes in ephemeral or containerized workloads
Enhance scalability and maintain clarity as systems grow
Power proactive management with real-time insights

Watch Case Study

Unified Service Visibility

Establish a complete view of your infrastructure and application landscape:

Map services across hybrid, cloud-native, and ephemeral environments
Visualize how components interact across layers
Eliminate visibility gaps in dynamic systems
Enable faster diagnostics and smarter automation

Critical Dependency Mapping

Understand what’s connected—and what’s at risk:

Surface hidden dependencies between services and devices
Assess the impact radius of outages and changes
Support compliance and governance efforts with detailed maps
Align infrastructure visibility with business services

Scalable Tag-Based Approach

Designed for modern, fast-moving environments:

Use custom tags to drive dynamic service maps
Adapt easily to changes in ephemeral or containerized workloads
Enhance scalability and maintain clarity as systems grow
Power proactive management with real-time insights

Watch Case Study

Unified Service Visibility

Establish a complete view of your infrastructure and application landscape:

Map services across hybrid, cloud-native, and ephemeral environments
Visualize how components interact across layers
Eliminate visibility gaps in dynamic systems
Enable faster diagnostics and smarter automation

Critical Dependency Mapping

Understand what’s connected—and what’s at risk:

Surface hidden dependencies between services and devices
Assess the impact radius of outages and changes
Support compliance and governance efforts with detailed maps
Align infrastructure visibility with business services

Scalable Tag-Based Approach

Designed for modern, fast-moving environments:

Use custom tags to drive dynamic service maps
Adapt easily to changes in ephemeral or containerized workloads
Enhance scalability and maintain clarity as systems grow
Power proactive management with real-time insights

Watch Case Study

Effortless Integration with SGCs

Deploy Service Graph Connectors with zero custom code, eliminating custom-built integrations, reducing time-to-value, and aligning with ServiceNow best practices.

Data Quality You Can Trust

Prevent duplicate CIs, ensure proper classification and normalization, and maintain reliable attribute values to support automation and incident correlation.

Proven Success with Real Deployments

Leverage RapDev’s hands-on experience delivering scalable, production-ready SGCs for tools like Dynatrace, JAMF, and SCCM, optimizing CMDB performance and usability.

Read Blog

Effortless Integration with SGCs

Deploy Service Graph Connectors with zero custom code, eliminating custom-built integrations, reducing time-to-value, and aligning with ServiceNow best practices.

Data Quality You Can Trust

Prevent duplicate CIs, ensure proper classification and normalization, and maintain reliable attribute values to support automation and incident correlation.

Proven Success with Real Deployments

Leverage RapDev’s hands-on experience delivering scalable, production-ready SGCs for tools like Dynatrace, JAMF, and SCCM, optimizing CMDB performance and usability.

Read Blog

Effortless Integration with SGCs

Deploy Service Graph Connectors with zero custom code, eliminating custom-built integrations, reducing time-to-value, and aligning with ServiceNow best practices.

Data Quality You Can Trust

Prevent duplicate CIs, ensure proper classification and normalization, and maintain reliable attribute values to support automation and incident correlation.

Proven Success with Real Deployments

Leverage RapDev’s hands-on experience delivering scalable, production-ready SGCs for tools like Dynatrace, JAMF, and SCCM, optimizing CMDB performance and usability.

Read Blog

Centralized Visibility with CMDB

Gain real-time insight into your IT landscape:

Track assets, configurations, and relationships in one place
Support faster incident resolution with accurate data
Enable proactive problem management and trend analysis
Improve operational efficiency across teams

Optimized Asset & Resource Utilization

Turn configuration data into actionable intelligence:

Maximize the usage of existing IT resources
Reduce redundant assets and minimize waste
Align IT operations with business needs
Streamline planning for upgrades and capacity

Guided Deployments by RapDev

Expert-led implementations tailored to your environment:

Ensure accurate and consistent data from day one
Establish governance and data integrity standards
Accelerate time to value with proven deployment patterns
Empower teams with a well-structured CMDB foundation

Watch Video Read Case Study

Centralized Visibility with CMDB

Gain real-time insight into your IT landscape:

Track assets, configurations, and relationships in one place
Support faster incident resolution with accurate data
Enable proactive problem management and trend analysis
Improve operational efficiency across teams

Optimized Asset & Resource Utilization

Turn configuration data into actionable intelligence:

Maximize the usage of existing IT resources
Reduce redundant assets and minimize waste
Align IT operations with business needs
Streamline planning for upgrades and capacity

Guided Deployments by RapDev

Expert-led implementations tailored to your environment:

Ensure accurate and consistent data from day one
Establish governance and data integrity standards
Accelerate time to value with proven deployment patterns
Empower teams with a well-structured CMDB foundation

Watch Video Read Case Study

Centralized Visibility with CMDB

Gain real-time insight into your IT landscape:

Track assets, configurations, and relationships in one place
Support faster incident resolution with accurate data
Enable proactive problem management and trend analysis
Improve operational efficiency across teams

Optimized Asset & Resource Utilization

Turn configuration data into actionable intelligence:

Maximize the usage of existing IT resources
Reduce redundant assets and minimize waste
Align IT operations with business needs
Streamline planning for upgrades and capacity

Guided Deployments by RapDev

Expert-led implementations tailored to your environment:

Ensure accurate and consistent data from day one
Establish governance and data integrity standards
Accelerate time to value with proven deployment patterns
Empower teams with a well-structured CMDB foundation

Watch Video Read Case Study

Prevent Downtime with Proactive Detection

Stay ahead of incidents and reduce service disruptions:

Identify and resolve issues before they impact users
Shorten Mean Time to Recovery (MTTR) with real-time insights
Deliver better experiences with fewer interruptions
Empower teams to take action faster with clearer signals

Accelerated Recovery with ACC + ServiceNow

Automate insights to resolution with seamless data flow:

Leverage Agent Client Collector (ACC) to push data via MID Server
Store events and metrics directly in ServiceNow for visibility
Trigger alerts and remediation workflows automatically
Enable developers to act quickly on precise diagnostics

RapDev-Powered MTTR Reduction

Smart integration that delivers tangible results:

Implement proven data pipelines and automation with ACC
Integrate monitoring outputs into your ServiceNow ecosystem
Gain full-stack visibility to reduce noise and prioritize issues
Rely on expert deployment and configuration for lasting impact

Watch Video

Prevent Downtime with Proactive Detection

Stay ahead of incidents and reduce service disruptions:

Identify and resolve issues before they impact users
Shorten Mean Time to Recovery (MTTR) with real-time insights
Deliver better experiences with fewer interruptions
Empower teams to take action faster with clearer signals

Accelerated Recovery with ACC + ServiceNow

Automate insights to resolution with seamless data flow:

Leverage Agent Client Collector (ACC) to push data via MID Server
Store events and metrics directly in ServiceNow for visibility
Trigger alerts and remediation workflows automatically
Enable developers to act quickly on precise diagnostics

RapDev-Powered MTTR Reduction

Smart integration that delivers tangible results:

Implement proven data pipelines and automation with ACC
Integrate monitoring outputs into your ServiceNow ecosystem
Gain full-stack visibility to reduce noise and prioritize issues
Rely on expert deployment and configuration for lasting impact

Watch Video

Prevent Downtime with Proactive Detection

Stay ahead of incidents and reduce service disruptions:

Identify and resolve issues before they impact users
Shorten Mean Time to Recovery (MTTR) with real-time insights
Deliver better experiences with fewer interruptions
Empower teams to take action faster with clearer signals

Accelerated Recovery with ACC + ServiceNow

Automate insights to resolution with seamless data flow:

Leverage Agent Client Collector (ACC) to push data via MID Server
Store events and metrics directly in ServiceNow for visibility
Trigger alerts and remediation workflows automatically
Enable developers to act quickly on precise diagnostics

RapDev-Powered MTTR Reduction

Smart integration that delivers tangible results:

Implement proven data pipelines and automation with ACC
Integrate monitoring outputs into your ServiceNow ecosystem
Gain full-stack visibility to reduce noise and prioritize issues
Rely on expert deployment and configuration for lasting impact

Watch Video

RapDev’s ServiceNow Store applications and AI agents help enterprise teams accelerate operations by extending and enhancing the power of the Now Platform—driving greater efficiency across departments. Try them out for yourself on the ServiceNow Store.

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RapDev engineers real-time retail operations on ServiceNow for global customers

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Re-Engineering Envision’s SPM to Align Strategy & Execution

Learn how Envision rebuilt demand intake, financial visibility, and portfolio governance

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Integrating Azure DevOps with ServiceNow Agile Development

Closing the visibility gap between agile execution and enterprise strategy

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Building a Custom KPI Exporter in ServiceNow

Creating a tailored, flexible solution for KPI reporting in ServiceNow

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ITOM Visibility

Get visibility into your infrastructure and services

Discovery

Discover Your Entire Infrastructure

Automate Asset & Service Detection

Power Visibility with ServiceNow Discovery

Discover Your Entire Infrastructure

Automate Asset & Service Detection

Power Visibility with ServiceNow Discovery

Discover Your Entire Infrastructure

Automate Asset & Service Detection

Power Visibility with ServiceNow Discovery

Service Mapping

Unified Service Visibility

Establish a complete view of your infrastructure and application landscape:

Critical Dependency Mapping

Understand what’s connected—and what’s at risk:

Scalable Tag-Based Approach

Designed for modern, fast-moving environments:

Unified Service Visibility

Establish a complete view of your infrastructure and application landscape:

Critical Dependency Mapping

Understand what’s connected—and what’s at risk:

Scalable Tag-Based Approach

Designed for modern, fast-moving environments:

Unified Service Visibility

Establish a complete view of your infrastructure and application landscape:

Critical Dependency Mapping

Understand what’s connected—and what’s at risk:

Scalable Tag-Based Approach

Designed for modern, fast-moving environments:

ServiceGraph Connectors

Effortless Integration with SGCs

Data Quality You Can Trust

Proven Success with Real Deployments

Effortless Integration with SGCs

Data Quality You Can Trust

Proven Success with Real Deployments

Effortless Integration with SGCs

Data Quality You Can Trust

Proven Success with Real Deployments

CMDB Cleanup & Automation

Centralized Visibility with CMDB

Gain real-time insight into your IT landscape:

Optimized Asset & Resource Utilization

Turn configuration data into actionable intelligence:

Guided Deployments by RapDev

Expert-led implementations tailored to your environment:

Centralized Visibility with CMDB

Gain real-time insight into your IT landscape:

Optimized Asset & Resource Utilization

Turn configuration data into actionable intelligence:

Guided Deployments by RapDev

Expert-led implementations tailored to your environment:

Centralized Visibility with CMDB

Gain real-time insight into your IT landscape:

Optimized Asset & Resource Utilization

Turn configuration data into actionable intelligence:

Guided Deployments by RapDev

Expert-led implementations tailored to your environment:

ACC Agent

Prevent Downtime with Proactive Detection

Stay ahead of incidents and reduce service disruptions:

Accelerated Recovery with ACC + ServiceNow

Automate insights to resolution with seamless data flow:

RapDev-Powered MTTR Reduction

Smart integration that delivers tangible results:

Prevent Downtime with Proactive Detection

Stay ahead of incidents and reduce service disruptions:

Accelerated Recovery with ACC + ServiceNow

Automate insights to resolution with seamless data flow:

RapDev-Powered MTTR Reduction

Smart integration that delivers tangible results:

Prevent Downtime with Proactive Detection

Stay ahead of incidents and reduce service disruptions:

Accelerated Recovery with ACC + ServiceNow

Automate insights to resolution with seamless data flow:

RapDev-Powered MTTR Reduction

Smart integration that delivers tangible results:

Let’s Get Started