ServiceNow Expertise
Infrastructure visibility is the foundation of reliable IT operations. Our engineers implement and optimize ServiceNow Discovery to help teams automatically identify infrastructure, applications, and service dependencies across their environment.
We configure ServiceNow Discovery to continuously identify infrastructure across cloud and on-prem environments. Servers, network devices, and application hosts are automatically detected and mapped, so teams can see what actually exists in the environment.
Implement discovery patterns and credentials that allow ServiceNow to capture configuration details and service relationships with minimal manual effort. Infrastructure data stays current while teams gain better visibility into how systems support applications and services.
Design discovery strategies that keep your CMDB accurate as environments evolve. By tuning discovery schedules, patterns, and data mapping, teams maintain a reliable infrastructure view, enabling faster troubleshooting and safer changes.
Modern environments are dynamic. RapDev implements Service Mapping to build a live service topology that connects infrastructure signals with business services.
Map services across hybrid, cloud, and container environments to understand how infrastructure supports applications. RapDev configures Service Mapping patterns and discovery logic to maintain a real-time service topology.
Our team of experts configure Service Mapping patterns and discovery logic to surface hidden relationships across your environment. When a component fails, operators immediately understand the blast radius across services and business functions.
Traditional service mapping struggles in ephemeral environments. RapDev implements tag-driven mapping strategies designed for modern infrastructure. Custom tags allow services to dynamically assemble based on infrastructure attributes rather than static configuration.
Many CMDB implementations fail because data is fragmented across discovery tools, monitoring systems, and asset repositories. RapDev deploys Service Graph Connectors to create structured ingestion pipelines that normalize and reconcile external data inside ServiceNow.
RapDev implements connectors using ServiceNow’s native framework to avoid brittle custom integrations:
We implement Service Graph Connectors with normalization and classification rules that keep CMDB data clean and usable. Our engineers prevent duplicate CIs, enforce proper CI classes, and maintain reliable attributes so discovery, automation, and incident correlation all run on trusted configuration data.
Our team has deployed production-ready Service Graph Connectors for platforms like Dynatrace, JAMF, and SCCM. We design integrations that scale, map data correctly into the CMDB, and keep configuration records aligned with real infrastructure changes.
Most CMDBs struggle with duplicate records, stale data, and broken relationships. Our engineers clean and restructure CMDB data so it becomes a reliable operational layer for ServiceNow.
We structure CMDB data so teams have a clear, reliable view of infrastructure, applications, and service relationships.
Well-structured configuration data reveals how infrastructure supports services and workloads. Our team helps organizations turn CMDB insights into better operational decisions.
Our engineers implement CMDB improvements with automation and governance from day one. We define CI structures, relationship standards, and validation rules so data stays consistent as environments evolve. The result is a CMDB your teams can actually trust and use to power reliable ServiceNow operations.
Modern ServiceOps connects monitoring data, ServiceNow workflows, and AI capabilities into a single operational layer. RapDev helps organizations implement architectures that ingest signals from monitoring platforms, apply AI with Now Assist, and trigger automated remediation workflows across infrastructure and applications.
Operational signals often live across monitoring platforms, cloud services, and infrastructure tools. RapDev integrates these signals with ServiceNow so events, alerts, and incidents can be correlated and analyzed in context.
Now Assist brings AI-driven intelligence into operational workflows. RapDev enables AI models to analyze alerts, summarize incidents, and guide remediation directly inside ServiceNow.
RapDev engineers workflows that move teams from detection to remediation without manual coordination. Observability signals trigger automated ServiceNow workflows that diagnose issues and execute remediation actions.
The Agent Client Collector (ACC) brings real-time operational telemetry directly into ServiceNow. Our engineers implement ACC to capture system metrics, events, and signals across infrastructure so teams can detect issues earlier and respond faster.
Our engineers implement ACC pipelines that turn infrastructure telemetry into actionable ServiceNow workflows. Monitoring signals flow directly into incidents, alerts, and remediation processes, giving teams the visibility needed to prioritize issues and respond quickly.
4.7
+
CSAT Score
136
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Product Certifications
113
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Accreditations
"RapDev is the Gold Standard for partners. It’s refreshing to work with people who know more than us and we can learn from. It's been a joy to work with them."
We go further and faster when we collaborate. Geek out with our team of engineers on our learnings, insights, and best practices.
