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ServiceNow
At RapDev, we’re all about accelerating the time to value for customers adopting the ServiceNow platform. That’s why we built an Infoblox integration that automatically pulls the relevant IP data for configuring ServiceNow Discovery.
Since the Infoblox platform includes IPAM (IP Address Management) capabilities, it already has an up-to-date source of IP subnet data. This information can be used to kick off ServiceNow Discovery and quickly gain value from the ServiceNow ITOM module.
The integration takes just minutes to configure after you’ve installed it. By navigating to the properties page of the Infoblox integration in ServiceNow, you’ll be able to input your Infoblox details to set up the connection. You can connect directly to Infoblox from ServiceNow or leverage a ServiceNow MID Server.
There are also options to manually limit the IP ranges pulled from Infoblox, create an “unknown locations” range set for subnets that don’t have a group attribute specified, and much more. If applicable, the integration can also create ServiceNow Discovery Schedules for IP ranges.
Once the integration is set up, ServiceNow Discovery will be able to create and maintain IP ranges and schedules automatically based on network changes within Infoblox. It works by running the “Gather Infoblox Ranges” script to gather IP subnets from Infoblox and then dynamically creating range sets.
Since the integration can pull updated IP ranges from Infoblox before Discovery scans your networks, you’ll have a more accurate picture of your entire infrastructure. With the Infoblox integration, therefore, you’ll be able to stay on top of your ephemeral IT infrastructure much more easily and make the most of the ServiceNow ITOM module.
Leverage AI to enable automated remediation workflows for critical issues and incidents. By using ACC to send output data to the ServiceNow instance via the MID Server and store events and metrics in the relevant database, organizations can reduce their MeanTime to Recovery (MTTR) by:
ChatOps integrates incident management into communication platforms like Slack, MS Teams, and ServiceNow Operator Workspace, allowing for seamless handling of critical issues.
RapDev’s engineers specialize in automation to improve the developer experience. Embedding incident management within chat platforms through dynamic notifications enables real-time troubleshooting, continuous updates and easy internal communications during outages or MIM.
Leverage GenAI with Modern ServiceOps to enhance incident management and troubleshooting.
Managed Datadog guarantees an extensive list of SLAs to ensure you’re getting the most out of your Datadog environment and adhering to best practices.
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