ITOM Visibility

ServiceNow’s automated IT Discovery and Service Mapping applications are the core features of the ServiceNow ITOM Visibility module. With these applications, it’s easy to get a unified view of your entire IT network and the services your organization needs. 

End-to-End IT Infrastructure for Comprehensive Visibility

The problem

Deploying ServiceNow ITOM on your own can be challenging in today’s cloud-centric world.

If done improperly, you risk incurring unnecessary usage costs and slower response times, or even broken services and inaccurate service discovery.

The solution

As a ServiceNow Elite Partner, RapDev has in-depth knowledge of the ITOM Visibility module and learnings from hundreds of successful deployments.

RapDev works with each customer to understand their enterprise- and IT-specific needs. This allows our teams to make specialized recommendations and tailor the module and applications to accurately discover and map your system’s services. 


Automated discovery and mapping of IT infrastructure

Step 1

Discovery implementations: CMDB

The ServiceNow Configuration Management Database (CMDB) is essential for managing your IT infrastructure within the ServiceNow platform, but it needs to be up-to-date and accurate. For most organizations, manually maintaining their CMDB is an uphill battle with the lightning-fast changes of modern cloud infrastructure.

Discovery enables you to automatically find:

  • Computers
  • Servers
  • Routers
  • And other devices 

within your on-premise and cloud infrastructure. This feature also helps you find the applications and services that run on these devices. RapDev can help you quickly get ITOM Discovery up and running to immediately uncover what makes up your entire infrastructure.

Step 2

Service Mapping 

Mapping the dependencies between your services and devices is another critical aspect of ServiceNow ITOM Visibility — especially with cloud-heavy infrastructure that’s highly elastic and ephemeral. You need to be able to understand how changes to an individual component will impact the overall availability and reliability of your enterprise services and infrastructure.

Service Mapping helps you understand how your individual infrastructure components relate to each other and whether any critical dependencies exist. This helps you immediately see the impact of any potentially problematic infrastructure components. Our custom tag-based mapping strategies help scale your maps based on cloud events to maximize visibility into cloud-heavy infrastructure.

Step 3

Seamless connection

ITOM Visibility is just the start when it comes to harnessing the full power of ServiceNow. In fact, ServiceNow ITOM Visibility provides the foundation for other ServiceNow modules, including:

RapDev has extensive experience implementing these ITOM modules as well as ServiceNow DevOps. Our team of engineers can help you get further faster by deploying the full functionality of ServiceNow for IT operations management and DevOps.


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