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We are proud to be trusted by customers with complex tech stacks looking to bring automation and a modern IT ops mindset into their environment. Our engineers have a long and proven track record with the completion of hundreds of successful ServiceNow deployments, enabling customers to fast-track their time to value and release software faster and more securely, all while improving service availability.
We know you have business drivers behind your observability needs and will work with your teams to quickly and efficiently roll out business-critical monitoring, regardless of the tech stack size or complexity. RapDev can help fast-track your implementation using a data-driven approach, developing automated deployment scripts, and building custom dashboards and monitors for your team.
You can also utilize our Datadog Quickstart Workshop, a two-day on-site workshop that can be combined with hand-on-keys work from our engineers to kick-start your implementation of Datadog.
Our standard Datadog Quickstart Workshop includes:
Tool migrations are complex, but high complexity does not have to mean high risk. With RapDev, you can migrate to Datadog with confidence. Our expertise can help manage execution risk, avoid unnecessary costs, and ensure an on-time, on-spec, and on-budget transition to Datadog.
Learn more about how we’ve helped customers migrate off of various tools:
Now that you’re a Datadog user, it’s time to get the most out of your investment. RapDev’s Platform Optimization Workshops are designed to extend and enhance your observability aligned to best practices and analyze your usage. With in-depth technical reviews, gap analysis and recommendations, and knowledge sharing and upskilling, we can help you optimize your Datadog investment.
RapDev’s engineers have thousands of hours of Datadog usage under their belts across all SKUs- from logging pipelines to custom role mapping to auto-configuration and beyond. Over the years, we have honed and collaborated with Datadog on best practices on how to accelerate adoption, expand the platform to new use cases and business values, and strategically maximize investment. Utilize our expertise to upskill your usage and team’s knowledge of the platform.
Datadog Usage Tracker gives you visibility into your Datadog usage and actionable insights to optimize value. With proactive monitoring straight to your inbox and dashboards and enriched data to provide context, you can catch and correct unexpected usage surges before you find out from your bill.
A sound tagging strategy is key to the success of any cloud transformation. Our engineers have experience advising customers on which tags are important, how to use them, and how to automatically generate and consume them. With RapDev, you can discover the tags that will give you the most impactful insights from your Datadog monitoring efforts.
RapDev’s expert Datadog deployments enable you to quickly and seamlessly implement Cloud SIEM, ASM, SCA, and Cloud Security Management into your environment. Tap into RapDev’s automation expertise and experience with detection rules, alerts, and dashboards to speed up & de-risk your security migration from:
With 150+ Datadog deployments under our belt, we can contextualize your security landscape with application and infrastructure monitoring and help you consolidate multiple tools into Datadog, seamlessly integrating your security policies into your overall observability strategy.
Download PDFRapDev’s US-based engineering team delivers highly specialized security best practices for your DevSecOps ecosystem. With extensive experience in automation, RapDev will help you deploy security monitoring correctly from the start with incident and security response workflows customized for your environment.
By analyzing your data sources and detection, notification, and suppression rules, we help you identify potential gaps in your observability. Incorporating RapDev’s Tagging best practices into your Security landscape will enable you to create correlations across your entire stack and reduce MTTD and MTTR for security incidents.
With 150+ Datadog deployments under our belt, we can contextualize your security landscape with application and infrastructure monitoring and help you consolidate multiple tools into Datadog, seamlessly integrating your security policies into your overall observability strategy.
Download PDFLeverage RapDev’s Datadog engineering expertise to manage and scale your environment, and get the most out of your observability investment. Powered by RapDev's proprietary Platform Co-Pilot technology, Managed Datadog offers a fully managed, hands-on-keys solution to manage the health of the Datadog platform, audit costs, reduce mean time to resolution (MTTR), and automatically detect security vulnerabilities.
Managed Datadog helps customers:
RapDev is proud to offer more Datadog Marketplace integrations than any other partner. Engineered to bring the power of Datadog into your environment, our 40+ (and counting!) integrations offer the support you need to realize true end-to-end infrastructure monitoring.
Looking for a custom integration? That’s our specialty! Reach out to our engineers to get started.
A healthy and up-to-date CMDB is the first step toward efficient IT visibility, operations, and management. Automate the detection of computers, servers, routers, and more in both on-premise and cloud environments, along with the applications and services that run on them, with RapDev’s ServiceNow Discovery deployments.
Service Mapping reveals relationships between infrastructure components, highlighting critical dependencies and the potential impact of issues. Mapping dependencies between services and devices with elastic and ephemeral workloads is critical to ITOM Visibility. RapDev's custom tag-based mapping strategies enhance scalability, maximizing visibility into cloud-heavy infrastructure and ensuring proactive management.
Backed by ServiceNow expertise and real-world use cases for customers, Service Graph Connectors (SGCs) are effortless to deploy and can be trusted to improve data sourcing and quality in CMDB. They eliminate the need to write custom integrations while avoiding data quality issues such as duplicate CIs, misclassified data, and inconsistent attribute values. RapDev’s engineers have deployed several SGCs for Dynatrace, JAMF, SCCM, and more in customer environments.
ServiceNow’s Configuration Management Database (CMDB) acts as a centralized repository, providing real-time visibility into IT assets, relationships, and configurations, facilitating efficient incident resolution, proactive problem management, and optimized asset utilization. RapDev’s guided CMDB deployments ensure accurate tracking of IT assets and configurations, facilitating efficient issue resolution and resource optimization across the organization.
RapDev's CSDM as Code integration accelerates microservices service map creation, sidestepping the usual complexities of coordination with centralized teams. Empower your teams with rapid visibility into services, applications, and their underlying pods and namespaces, ultimately enhancing the efficiency of health monitoring and making deploying service maps exponentially simpler and scalable, with zero overhead for your ServiceNow administrators.
Infrastructure, tooling, and teams are increasingly fragmented. Modern CloudOps transforms operations for a cloud-first environment by aligning and automating workflows across ServiceNow and other connected tools. RapDev’s Modern CloudOps offering connects critical components of your cloud-native environment, providing you with real-time insights, intelligent automation, and streamlined reporting.
By identifying and resolving issues before they occur, teams can deliver better service experiences and reduce downtime. With shortened recovery times, developers can quickly implement solutions based on insights. By leveraging ACC to send output data to the ServiceNow instance via the MID Server and store events and metrics in the relevant database, RapDev enables organizations to drastically reduce the Mean Time to Recovery (MTTR).
ServiceNow’s Configuration Management Database (CMDB) acts as a centralized repository, providing real-time visibility into IT assets, relationships, and configurations, facilitating efficient incident resolution, proactive problem management, and optimized asset utilization. RapDev’s guided CMDB deployments ensure accurate tracking of IT assets and configurations, facilitating efficient issue resolution and resource optimization across the organization.
Infrastructure, tooling, and teams are increasingly fragmented. Modern CloudOps transforms operations for a cloud-first environment by aligning and automating workflows across ServiceNow and other connected tools. RapDev’s Modern CloudOps offering connects critical components of your cloud-native environment, providing you with real-time insights, intelligent automation, and streamlined reporting.
Applications that are continually segmented into smaller micro-services running on temporary containers lead to a much larger influx of events to be correlated and ingested. RapDev helps teams organize events from short-lived cloud workloads, creating clear views of your platform's health. Making sure all cloud events, whether incidents or informational, are accurately recorded in the ServiceNow platform on time is crucial for the success of your ITOM Health setup.
RapDev’s AIOps implementations leverage the best of machine learning and data from your ITOM modules to enable automated remediation and enhanced performance monitoring. By allowing your teams to collaborate within the platform, developers can spend time on what really matters, instead of putting out small fires.
Organizations relying on manual workflows and siloed development and operations teams often struggle with technical inefficiencies, slowed software deployment, inefficient issue resolution, and prolonged project timelines. RapDev’s Lean Into DevOps unblocks enterprise bottlenecks by enabling an automation-first strategy for DevOps Change approvals. It enables teams to automate manual approvals, reduce human error, and optimize workflows, resulting in quicker deploys of new features and updates to meet market demands.
ServiceNow’s Configuration Management Database (CMDB) acts as a centralized repository, providing real-time visibility into IT assets, relationships, and configurations, facilitating efficient incident resolution, proactive problem management, and optimized asset utilization. RapDev’s guided CMDB deployments ensure accurate tracking of IT assets and configurations, facilitating efficient issue resolution and resource optimization across the organization.
RapDev's CSDM as Code integration accelerates microservices service map creation, sidestepping the usual complexities of coordination with centralized teams. Empower your teams with rapid visibility into services, applications, and their underlying pods and namespaces, ultimately enhancing the efficiency of health monitoring and making deploying service maps exponentially simpler and scalable, with zero overhead for your ServiceNow administrators.
Infrastructure, tooling, and teams are increasingly fragmented. Modern CloudOps transforms operations for a cloud-first environment by aligning and automating workflows across ServiceNow and other connected tools. RapDev’s Modern CloudOps offering connects critical components of your cloud-native environment, providing you with real-time insights, intelligent automation, and streamlined reporting.
Collaborate with RapDev to design and implement flow templates, deploy integration spokes, and create custom spokes for maximum Integration Hub utilization. Drive automated workflows and smooth data synchronization across production instances, ensuring heightened customer satisfaction, increased internal productivity, and saved developer time by eliminating manual backlog management.
Accelerate your workflow with RapDev's ChatOps for ServiceNow, eradicating delays from approval processes, incident updates, and weekly CAB meetings. Our chatbot seamlessly integrates ServiceNow with popular chat tools like Slack and MS Teams, simplifying change management for IT teams for swift incident response, efficient approval processes, and seamless task completion.
Leverage RapDev’s Hardware Asset Management (HAM) Pro deployments to build a foundation for a strong CMDB, providing crucial data for Software Asset Management (SAM). RapDev’s engineers can help you effectively integrate HAM Pro and SAM Pro into ITAM workflows with ServiceNow best practices. Designed to strengthen cross-product utilization and unlock the full value of ITAM, RapDev’s guided deployments have helped customers eliminate unnecessary IT spend with data-driven decisions.
An accurate CMDB with reliable asset and configuration data has proven essential for effective service management. RapDev’s Asset & CI Insights enable you to gain real-time visibility into the status and metrics of your CMDB and ITAM data with comprehensive reports in a focused dashboard that provides metrics on configuration items, assets, orphan management, and related datasets such as models. Proactively address data integrity and hygiene concerns, and optimize decision-making based on reliable data.
RapDev’s CMDB Assessment identifies what’s in your CMDB now, what should be there, and where data should be flowing from. We automate it all with logic that ensures data accuracy.
Optimize your security posture with RapDev's custom implementations of ServiceNow's SecOps VR. Centralize tools and employ custom integrations to unify vulnerability analysis while improving your organization’s threat response. RapDev streamlines end-to-end workflows, directly addressing inefficiencies in vulnerability response management and reducing Mean Time to Remediation (MTTR).
An accurate CMDB with reliable asset and configuration data has proven essential for effective service management. RapDev’s Asset & CI Insights enable you to gain real-time visibility into the status and metrics of your CMDB and ITAM data with comprehensive reports in a focused dashboard that provides metrics on configuration items, assets, orphan management, and related datasets such as models. Proactively address data integrity and hygiene concerns, and optimize decision-making based on reliable data.
RapDev’s CMDB Assessment identifies what’s in your CMDB now, what should be there, and where data should be flowing from. We automate it all with logic that ensures data accuracy.
Our cutting-edge Major Incident Management (MIM) solution is a fully-automated platform that seamlessly integrates state-of-the-art components such as Automated CI/CD, Automated Change Management, AI Operations, Generative AI, and comprehensive Observability tools. The system leverages the robust capabilities of ServiceNow for streamlined Incident and Event Management, incorporates ChatOps by promptly notifying SRE teams during outages, and is equipped with an advanced automated rollback workflow, a critical component for automating remediation processes. MIM not only optimizes incident response, but also significantly reduces downtime, enhances operational efficiency, and provides a solid foundation for businesses to thrive in an ever-evolving digital environment.
By harnessing the power of ChatGPT through Microsoft AI Services and implementing Private GPT instances that utilize multiple Large Language Models (LLMs), we offer unparalleled customization and scalability. Our expertise extends to leveraging ServiceNow's Generative AI controller, seamlessly integrating it with our Modern Service Ops approach to implementing the ServiceNow Platform.
At RapDev, we are committed to not only advancing technological boundaries but also ensuring strict adherence to governance standards. This commitment is evident in our meticulous approach to managing training and tuning data, ensuring that our clients' use of AI technologies aligns with regulatory requirements and ethical standards. Our suite of services empowers organizations to streamline operations, enhance productivity, and foster innovation while maintaining the highest standards of data integrity and compliance.
RapDev's ServiceNow store features certified apps, empowering enterprise departments to expedite operations on the Now Platform. These offerings complement and extend ServiceNow capabilities, allowing for enhanced efficiency across various departments within the organization.
We go further and faster when we collaborate. Geek out with our team of engineers on our learnings, insights, and best practices to unlock maximum value and begin your business transformation today.
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